“Was that in the notes?”

“Where’d you learn that?”

“How do you just know that?”

These are all questions I’ve been asked, in one form or another, over the last 10 years of working in IT. The situations vary, but there’s a common thread to each - an issue identified, a problem solved, a better way to complete some task.

Most of the time, I don’t answer. How do you explain that you knew that one specific thing because of the three hours you spent last month sitting in your cold basement, begging your production NAS to start back up after an upgrade? Well, it’s not production, per se… but to your family or roommates, it may as well be. “It’s a long story. I’ve seen it before. Not here - on my server at home.”